Refund Policy
Last updated: 11 September 2026
This Refund Policy applies to SocialMint Facebook & Instagram growth and monetization packages bought on this website. Packages are digital services.
Questions: contact us with your order number.
Before we start
We aim to start within 24 hours after payment is confirmed (bank transfer verified with your pay slip).
If you cancel before we start work, we will refund the amount already paid for that order.
After we start
Once work has started on your page, the amount already paid (including any Pay Now / booking amount) is not refundable.
For packages with Pay Now + Remaining Balance:
- Remaining balance is due after the service is complete, as shown at checkout.
- If we have not completed the package, you do not pay the remaining balance.
If we cannot complete the package
If we cannot deliver what you ordered, we will either finish the remaining work or refund the unused part of what you paid.
What is not a refund reason
- A short delay while the package is still in progress.
- Platform algorithm or reach changes after delivery.
- Facebook not approving monetization. We help cover typical growth targets; Facebook decides monetization.
- A wrong or incomplete page link after work already started on the link you sent.
- A change of mind after work has started.
How to request a refund
- Message us on WhatsApp or use the contact form.
- Send your order number, mobile number, and a short reason.
Approved refunds are sent by bank transfer in LKR, usually within 7–14 working days after approval.
This policy is part of our Terms and Conditions.
